Return and Refund policy

We want you to be completely satisfied with your purchase. Below are our return, refund, and warranty policies to ensure a smooth and transparent experience.

Returns Due to Customer Remorse

Changed your mind? No problem. You can return any item within 30 days from the day after you receive your order.

To begin the return process, please contact us at  support@tryspartan.uk

Conditions for customer remorse returns:

  • The item must be new and unused
  • For items with a manufacturer seal, the seal must be unopened
  • The item must be undamaged and not used
  • All original packaging and accessories must be included

Returns for Damaged, Incorrect, or Faulty Items

If your item arrives damaged, incorrect, or becomes faulty within 90 days of delivery, we’ve got you covered.

Please contact us at support@tryspartan.uk  within 90 days of receiving your order.

✅ Return shipping is free for damaged, wrong, or faulty items – we’ll send you a prepaid return label.

How to Return an Order

Email us at:  support@tryspartan.uk

If applicable, we’ll provide a prepaid return label

Securely pack the item and ship it using the provided label

Order Cancellation

You can cancel your order within 24 hours if it hasn’t shipped yet.
If your order has already been dispatched, please follow the appropriate return policy above.

Lost Shipments

If it’s been at least 2 days past the expected delivery date, contact us at support@tryspartan.uk

Please allow us up to 5 days to investigate with the courier

if the package cannot be located, we’ll offer a full refund or replacement—your choice

Refunds

Refunds are processed once we receive and inspect your return

Once approved, refunds take 5–10 business days to appear in your original payment method

We’ll notify you via email once your refund is issued

Warranty

All products come with a 3-month warranty against manufacturing defects.

This warranty does not cover misuse, accidental damage, or normal wear and tear.

If your item becomes defective within this period, contact us at support@tryspartan.uk to arrange a return for repair or replacement.